Privacy policy

1. Introduction
ferrura ("we," "us," "our") operates the online grocery platform ferrura.com. We value your privacy. This policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect
We collect necessary information to provide our services:

Account & Order Data: Name, phone number, delivery address, and email used for registration and order fulfillment.

Usage Data: Anonymous device, browser, IP address, and browsing data to improve website performance and your experience.

Communication Records: Details from your inquiries via service@ferrura.com for support purposes.

3. How We Use Information
Your information is used for:

Service Delivery: Processing orders, deliveries, returns, and sending essential notifications.

Service Improvement: Personalizing recommendations and optimizing website functionality.

Security & Legal Compliance: Protecting against fraud and meeting legal obligations.

4. Information Security
We protect your data through encryption, strict internal access controls, and confidentiality agreements with necessary third-party service providers.

5. Information Sharing
We do not sell your data. We may share information only with your explicit consent, to comply with legal requirements, or as part of a corporate transaction (e.g., merger), under confidentiality terms.

6. Your Rights
You have the right to access, correct, or request deletion of your personal information, and to withdraw consent for data processing. To exercise these rights, contact us at service@ferrura.com.

7. Contact Us
For questions about this policy, contact us at: service@ferrura.com.